1. Cancellation Policy

Because this process involves approvals and patient-specific medicines:

• Once your request is submitted and processing has started, it cannot be cancelled.
• Orders are placed based on your prescription and documents
• In special situations, requests may be reviewed by our team

2. Return Policy

Since medicines are arranged specifically for each patient:

• Returns are not allowed once the medicine is shipped or delivered
• This helps maintain safety and follows regulatory guidelines

3. Shipping Policy

We ensure safe delivery of medicines:

• Medicines are shipped usin temperature-controlled methods when required
• Delivery time may vary depending on approvals and location
• You will receive updates and tracking details during the process

4. Data Protection Policy

Your data is safe with us:

• Personal and medical information is securely protected
• Only authorized team members can access your data
• We follow all applicable data protection rules

5. Medical Disclaimer

• We do not provide medical advice or doctor consultations
• All treatment decisions must be made by your doctor
• Our role is to help you access medicines through the Named Patient Program.

6. General Policy

• Services depend on approvals and complete documentation
• Delays may happen due to external factors like authorities or logistics
• By using the platform, you agree to these conditions